CHARITY HESS

EXPERIENCE
Wells Fargo | Jan 2023 – Feb 2025

• Assisted around 25-70 customers daily at the branch, providing support for both English and Spanish speaking customers, enhancing customer service and satisfaction, receiving an average Net Promoter Score (NPS) of 75-100.
• Handled transactions involving amounts ranging from $20,000 to over a quarter million dollars, while ensuring accuracy and security
• Served customers from multiple locations (Layton, Syracuse, Clinton, Clearfield, and Roy), broadening customer reach and support
• Facilitated deposits, withdrawals, payments, check cashing, CD management, and creating certified checks, streamlining banking operations
• Referred customers to bankers for higher interest rates for improved financial health based on software suggestions, enhancing customer financial outcomes
• Learned new app features and online tools independently to assist customers with Fargo chat, mobile deposits, updating information, and scheduling appointments, increasing digital engagement
• Assisted businesses with deposits, tracking expenses, and transactions, supporting local business operations

ASAP Imagination | Jan 2022 – Apr 2023

• Penciled, inked, colored, and lettered various comic book issues, contributing to the creative output and product quality
• Created social media advertisements for new books and events, boosting online presence and engagement
• Updated and maintained a catalog of company books distributed to comicbook shops in the UK, Eastern US, and Eastern Canada, expanding market reach
• Coordinated with the employer over the phone twice a week, managing time zones effectively to ensure smooth project execution
• Managed files and resources for printing and advertisements, ensuring timely and organized content delivery
• Completed smaller projects like social media posts, logo creation, and catalog edits while working on larger comic book projects, showcasing multitasking and efficiency
• Contributed to the digital version of a comic book issue that remains a top ten product on the company website, highlighting product success
• Lettered for Sister Grim issues #1 and #2, demonstrating style consistency and quality
• Created and maintained a catalog that helped sell products to indie comic book stores, supporting sales and distribution

Northstar Advocates and Services | July 2018 – Sept 2021

• Assisted with care for a mentally disabled non-verbal patient, providing hygiene support and companionship, enhancing patient well-being
• Became a live-in caregiver during the pandemic, taking on extensive daily care responsibilities, ensuring continuous patient care
• Prepared and cleaned up after meals, supporting nutritional and hygiene needs
• Helped with bathroom, grooming, and dressing routines, maintaining patient dignity and cleanliness
• Provided entertainment and companionship through music and outdoor activities, improving patient quality of life
• Sanitized the kitchen and living areas, ensuring a clean and safe environment
• Balanced caregiving with attending virtual college classes, demonstrating time management and dedication

Liberty Hills Academy | Sept 2015 – March 2016

• Organized transactions by date and recorded them in a log, supporting accurate financial record-keeping
• Created posters, invitations, school badges, and diploma labels using Photoshop, contributing to school communications and events
• Substituted as a 6th-grade Algebra teacher, guiding students through math problems and fostering understanding.